13Jan/17
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Why Customers Call The Service Desk

In the modern business world today, companies have grown beyond customers just hearing from the organization. Thus, it has  becomes necessary for the company to get interactive with its clients by engaging them. This creates a solid relationship with them, which is good for business.

Customer care has become a major facet of aSSDcASDcxASbusiness relationships. Thus, we now have departments in an organization officially designated to handle customer queries providing suitable answers. This creates a unique relationship between the business and the customer especially now that customer is king. One of such department is the service desk.

What is a service desk?

The service desk primarily serves the function of responding to customer queries and concerns. It could even be incidence management, service disruption, and other issues. In most instances, a customer is only able to reach the company via a Phone Number Helpline. The service desk is further split across the help desk, which attends to the queries from the outside from customers while the residual service desk has to deal with more internal problems of the organization.

Call desk vs. service desk

Customers could call the service desk (most particularly the help desk). The service desk bears distinct operational differences from the standard call desk. Ideally, a call desk would receive and respond to queries in pre-scripted oral form, the service desk (or help desk as it may be), delves into deeper technical details to practically resolve the customer query which is most times related to hardware or program issues. Different problems might warrant the client to reach out for the call desk or the service desk. But why do customers even call the service desk?

Why customers use the helpline?

aSxcsDcSZADcSo far, a majority of the calls put across to the service department majorly bothers on password related issues. It could be the situation where the customer is calling to have the service desk reset his passwords for him. In fact, statistics have officially affirmed to the fact that one-fifth of calls put across to service desk from customers are passwords issues.

Other reasons for calling the helpline

However, as it is stated passwords account for possibly one fifth of the calls put through- not the whole calls. Thus there are other reasons why a customer would call the service desk other than having his password reset, or his password fixed generally. Customers would still call the service desk for technical advice or clarification reasons.

30Dec/16
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Qualities of a good salesperson

When it comes to selling a product, all you need is a good salesperson. With a lot of companies rolling out new products on a daily basis, the market is in need of new sales people to ensure that products reach all those that need it. When a real salesperson sells a product, it creates a good impression to the end user, making sure that they appreciate the product and buy it more often. A good sales person also acts as the brand’s ambassador, ensuring that the public gets the best impression of the company behind it. Below we will take a look at some of the best qualities of a salesperson.

Properties of a good salesperson

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When you are hiring a salesperson, make sure that they are focused. Focus is an exquisite trait that will help a seller make more sales and increase the profits a business earns from its properties. Many people are more likely to buy products from a person that seems to know what they are doing. This is why it is of the utmost importance to selectively choose a person that you feel is more focused to sell your products.

Responsible

A responsible person is one that will surpass your expectations when it comes to representing your brand as a salesperson. As a product manufacturer, you want a person that is responsible and will present the best image of the company. In the case of a problem, you don’t want a person that is going to start blaming the company. A responsible person will take control of the situation and come up with solutions that will be satisfying to the clients. Make sure to devise a scenario or questions to see if a person is responsible. This can be done during the interview process.

Confident

Every salesperson should be confidekdfnbkfnbkdnfbkndfbdfbdfbdbnt to make any substantial gains in their role. They should be able to confidently answer questions asked by customers. Thus helping the customers properly understand a product before committing to buying it. There are very many ways to determine a confident person, but the most obvious one is to tell if a person can confidently express himself or herself.

These are some of the top qualities of a great salesperson. It is paramount to ensure that they meet these standards to get substantial sales in the long run and better your returns.

30Dec/16
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Top ways to grow your music career

So you are a musician, and looking to grow your career? Well, look no further for we are here to make you better. There are so many ways to improve one’s career, but when it comes to music, there are several that must be observed. The music industry is a multi-billion industry that employs a lot of big names. Ninety percent of the celebrities of the world are musicians, making it a very hard industry to get into. The world has witnessed a lot of upcoming musicians fail, simply because they didn’t have the right guidance to survive in the industry.

We understand the hard work that goes into making good music, and that is why we wrote this article to ensure that we shine some light on the top things to do, to make a music career better.

Growing your music career

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It is a common thing to hear contemporary musicians refer to them as “haters.” It might come as a surprise to many that these haters are constructive criticism that is just interested in listening to good music. Not to say that there are no bad haters out┬áthere, but the main point is for the musician’s ti find the truth in what critics say, then make sure that they work on it and make their songs better. Advice is better when it is free, and music critics constantly give it.

Love your fans

Humans will naturally like good music, and if you make good music, many of them will devote to it as fans. When many people listen to a song, it becomes a hit, and when it becomes a hit, the artists gets paid well. In return, it is better if artists treat their fans better, making sure to hang out with them every once in a while or whenever an opportunity presents itself.

Be practical

One thing that musicians do wrong is beinfndkfnkdnbkdfbdbdfbdfbdfbdfbng impractical. For instance, an artist that we will not be naming refuses to be picked with cars that are not of an individual manufacturer from the airport. Being impractical makes people lose respect for you and see you as immature, therefore, whenever a challenge arises, try and be reasonable, including providing solutions of you have any. People like musicians that they can relate to and see as being intelligent. Therefore remember to be a nice person, especially to people that deserve it.